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FRANÇAIS

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titleQue se passe-t-il si je perds la connexion pendant ma session de test?

Si vous perdez la connexion pendant votre test en raison d'un problème Internet ou informatique, il vous suffit de fermer votre navigateur et de rouvrir une nouvelle session en utilisant le même lien.

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Info
Si vous avez besoin d’assistance, veuillez communiquer avec nous par courriel à support@pixonality.com ou par téléphone au 1 855-966-0457, du lundi au vendredi, de 8h30 à 17h HE.

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ENGLISH

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titleWhat happens if I lose connection to my test session?

If connection is lost during your test due to an Internet or computer malfunction, simply close your browser and reopen a new session using the same link.

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titleI see an error message. What should I do?

The majority of error messages are often related to cache issues. If you encounter such a problem, try opening the link in a new private browsing window and try again.

Contact us at support@pixonality.com, and our support team will respond as soon as possible. To help our team identify the problem quickly, you can attach a screenshot of the error message. 

Info
If you need further assistance, please contact us by e-mail at support@pixonality.com or by telephone at 1 855-966-0457, Monday to Friday, du lundi au vendredi, de 8:30 am to 5:00 pm ET.